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Safe Shopping We make every effort to ensure that your online shopping experience with Authentic Media is secure, and that your personal information remains safe. We use state of the art encryption technology to protect against loss, misuse or alteration of your information. When you are required to enter sensitive information you will see a padlock icon in your browser (usually on the lower right side) indicating your personal information is secure.
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Help with your shopping basket

add items1. To add an item to your shopping basket, simply enter the ISBN or catalogue number. Alternatively you can search or browse our site and add items by clicking the link to "add to basket" from the search or product page.

remove items2. To remove an item from your shopping basket, click the "remove item" button for each individual item. If you wish to remove more than one item you can set the quantity for those that you wish to remove to zero and click the "update qty" button.

3. Clicking the "empty basket" button will remove all items from the "purchase now" section of the shopping basket. Items that are "saved for later" will not be removed.

4. Save for later - this is a special section in your shopping basket where you can set items aside that you are interested in, but do not wish to purchase immediately. When you go to complete your order, these items will not be included. You can purchase these items later by adding them back to the items to purchase now and completing your order as normal. Please note: this functionality relies on 'cookies', if you use more than one computer then you will only be able to see those items that you have saved on that computer. If you clear your cookies then these items will also be lost.

5. Offer number - if you have received an offer number you can enter it here, this will then update any prices on applicable items. When you proceed with your order, this number will be kept throughout the process. Please note: you can only use one offer number per order. Conditions do apply, look for these where you have received the number. Some offers require that we know more information about you or your order before they can be applied, in this scenario details of the offer will be displayed on the "check your order" page.

6. Update qty - use this button to make changes to the quantities of items that are in your shopping basket. Items that have there quantity set to zero will automatically be removed from the shopping basket when this button is clicked.

7. Log in here so we can provide you with more accurate information - by providing your log in details we can then give a more accurate estimation of delivery costs and pricing based on the contents of your shopping basket and the amount of information you have previously provided to us on your account. Once you have logged in, you don't need to log in again to proceed with your order.

8. Questions, problems, and suggestions - We appreciate your feedback. If you have any questions regarding our shopping basket, experiencing problems, or have any suggestions, please feel free to email us at webmaster@authenticmedia.co.uk.