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Account Assistance

Forgot your password

Your member number appears on statements and invoices.


Forgot your member number

Please enter the email address currently listed on your Authentic Media membership account.



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Benefits of having a Authentic Media membership account
Easy access to Authentic Media's Online Ordering and Account funtions. Simply key in the Member Number and the password you set to sign on.
Help - How to recover your member number or password

Member Number
If you cannot remember your member number, simply enter the email address on your account in the field provided above. We will send you an email to this address that contains your member number. If you are unsure of the email address you have specified, please contact your closest Authentic Media store or contact us and we will assist you further. If we are unable to find a match for your email address, you will be given the opportunity to provide other identification in order to retrieve your member number and password.

Password
If you can't remember your password, or if you have an existing Authentic Media membership account but have not set a password before simply provide your member number in the field provided above. We will send an email to the address on your account with instructions on how to update your password. If we are unable to match your member number, you will be given the opportunity to provide other identification in order to recover your password.

I haven't received an email
If you have requested to recover your member number or password successfully and haven't received an email, please check your 'junk-mail' folder in your email client. If this is the case, adding this email address to your contacts will help with receiving future email correspondence from Authentic Media. Otherwise if you are still having difficulty, please contact your closest Authentic Media store or contact us and we will assist you further.