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Searching

Using our website to browse and order is easy!
Here are some quick tips to get you started:

From our homepage, you can use the silver navigation bar to browse through popular listings of products, or if you know what you are looking for you can use the red search bar to find the item (figure 1.). View more details on searching and browsing here.

Figure 1: Search bar

figure 1.

Once you have found the item you are looking for, clicking on the item will take you to the product information page - this page lists all the details we have available, including the price, quantity available, how long it will take to ship, product description, reviews and more (figure 2.). At any time if you see an item you would like to order, click the "add to basket" button near the item, this will store the selected item in your shopping basket until you are ready to make your purchase. When you are ready to place your order, simply return to the shopping basket and click the "proceed with order" button, this will direct you to the sales counter.

Figure 1: Search bar

figure 2.

Ordering

All orders through the Authentic Media website need to be made using an account. If you haven't ever purchased from Authentic Media before (including at a store, over the phone or on our website) then you can create a new account by following the link provided on the "customer log in" page. Otherwise you can log in using your email address / member number and password (figure 3.). View more help with logging into your account here.

Figure 3: Login Page

Figure 3.

 

Once you have logged in you can then step through the ordering process, specifying your delivery information (we will confirm this information along with your order details and contact details before you submit your order - see figure 4.). When you are happy that all supplied information is correct then click the "submit order" button at the bottom of the page to place your order.

Figure 4: Sales Counter

Figure 4.

 

After submitting your order we will then present you with a receipt for your transaction that includes a transaction number. Make a note of this number in the case you need to correspond with us regarding your order. You will also receive an email confirming your order on the email address you have provided. We will email you with more details about the status of your order as it moves through our system.

Figure 5: Order Confirmation

Figure 5.

Membership Accounts

The "Account" facility provides a convenient way to manage your account details. There you can view the status of any recent orders, update your billing, delivery and contact details, manage your subscriptions, make payments on your account and view your invoices and statements.

Figure 6: Account Home Page

Figure 6.

Beginner's Guide Topics

For a more comprehensive explanation of the functions mentioned here please view our guide "How to: browsing, searching, ordering and account services.".

Looking for More Info?

For more information on any of these topics, use the links below:

If you are looking for more information about ordering online, our website, our stores or Authentic Media in general, then the info/help section is best the place to look. If you still can't find what you are looking for, simply use our contact form to email us, we will be happy to answer your query.